[Photo] Silhouette of four people on a steel-frame building construction.
[Photo] Silhouette of four people on a steel-frame building construction.

“Design is the process by which the politics of one world become the constraints on another. How are those constraints built? What are its effects on political life? To study the politics of infrastructure is to study the political ideas that get built into the design process, and the infrastructure’s impact on the political possibilities of the communities that engage it.” — Fred Turner, “Don’t Be Evil”

Inequity by design

Design is never neutral. The choices we make — as designers, strategists, researchers — have concrete impacts on the lives of people. While the aim of our work should be to understand and…


Netflix Originals: My First First Love, Crash Landing on You, Romance Is a Bonus Book, One Spring Night, and Hyena
Netflix Originals: My First First Love, Crash Landing on You, Romance Is a Bonus Book, One Spring Night, and Hyena

Netflix continues to churn out a strong selection of Korean dramas, both as a distributor and producer of Netflix Originals. Crash Landing on You, Itaewon Class, and It’s Okay to Not Be Okay are some of the more recent international hits available on the streaming service; new seasons of Kingdom and Arthdal Chronicles are rumored to be on their way. And Netflix shows no signs of stopping. Multi-year partnerships with CJ ENM (tvN/Mnet/OCN), Studio Dragon, and JTBC are positioning the media giant to continue growing its already-sizeable collection of Korean content.

Netflix’s market dominance means that Korean dramas are more…


Myths about inclusion and accessibility in digital transformation

[Photo] Window with a sign announcing that due to COVID-10, they are closed to the public and offering curbside pickup.
[Photo] Window with a sign announcing that due to COVID-10, they are closed to the public and offering curbside pickup.
[Photo] Stay-at-home mandates and social distancing have made remote work, curbside pick-up, and cashless transactions the new reality.

The deepening digital divide

Since the beginning of the COVID-19 pandemic, digital transformation has played a vital role in the stabilization and growth of companies amid uncertainty. Stay-at-home mandates and social distancing have made remote work, curbside pick-up, and cashless transactions the new reality.

These practices have continued even as restrictions lift — consumers spanning industries like healthcare, banking, and retail have indicated long-term interest in no-/low-touch activities for both convenience and safety. As a result, many organizations have a renewed commitment to making connected, digital channels the centerpiece of their customer experience strategies.

The digital divide is nothing new. Unequal access to technology…


[PHOTO] Koo Se-ra submits her application to run for district council.
[PHOTO] Koo Se-ra submits her application to run for district council.

There are a lot of things to love about Into the Ring. The story revolves around Koo Se-ra, a serial job hopper who wins a seat in the District Assembly. While her initial motivations are completely financial, she thrives in her new role, shaking up a stale and often corrupt political system and eventually finding purpose in advocating for the local community.

Se-ra is an over-the-top (occasionally inebriated and somewhat prone-to-violence) character who could easily feel like a caricature, but Nana plays her with the perfect blend of charm and resolve. She’s balanced out by Seo Gong-myung, an awkward, grumpy…


Growing up, I viewed whiteness as the default. Asians were SAT tutors, punchlines, or silent extras. Then I met Claudia Kishi.

Claudia Kishi was my childhood idol. Not only was she vice president of the Baby-Sitter’s Club, but she radiated an effortless, cool-girl energy. In book #1, Kristy’s Big Idea, Claudia pulled off plaid overalls, a black fedora, and red high-top sneakers. She was described as having jet-black hair and almond-shaped eyes, and even though that description seems a little problematic to me now, in the mid-90’s it felt ground-breaking.

When Claudia wore a red beret in book #13, I begged my parents for a red beret. When Claudia painted stars on the ceiling of her bedroom in book #101, I…

Chelsie Messenger

Experience strategy, equity-driven design, and k-dramas.

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